Returns By Post or Courier
Please make sure we receive your returned items, within 21 days from the day you receive them, to be refunded in full via the original payment method.
We are unable to exchange products by post. We do process exchanges in our store, so you may bring your items to your nearest store for an exchange if you wish (see below).
Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.
Proof of Purchase
No refund or exchange will be given without a receipt, dispatch note or other proof of purchase.
Taking Care of Our Goods
You will naturally wish to inspect the products you order. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods.
Therefore, please ensure you do not damage the items (or the packaging where it forms part of the goods, for example, boxed products and gift items) and, if you wish to return anything, that it reaches us in perfect condition.
Where you have failed to take reasonable care of the goods, whether whilst in your possession or when returning them, we reserve the right to refund you in full less any amount due by way of compensation, to either repair the goods or to cover any loss.
Products That Cannot Be Returned
The following items cannot be returned within the terms of our refund policy:
- Gift Vouchers
- Made-to-measure goods (such as personalised giftware)
- Products that have been reduced or that are part of a sale
- Free items
Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.
In addition, the following items can only be returned within our refund policy providing it is in its original condition (including the packaging where it forms part of the goods, for example, boxed goods and gift items) and for hygiene or safety reasons have not been worn, opened, assembled or used and any seals on the product remain unbroken:
- Personal grooming products